Hi Jo,
Moffat Pty Ltd maintain a strong working partnership with KCI Industries. Very happy with the prompt service support Jo and the team at KCI provide to our customers in Perth and throughout WA.
Many thanks,
Paul Brown
National Service Manager
Hi again,
Here’s what I love about your team.
The best thing about KCI, is their prompt communication. They acknowledge our requests as soon as they get it. They are also proactive in communication with the end-users, realistically setting their expectations all the time. They also guarantee their repairs and they have been a reliable and transparent industry partner when we need help with certain service challenges.
Christine Tamayoo
Warranty-Coordinator
Caterlink
Being a support company ourselves, coordinating with Jo and her team is always pleasant and productive – even when they are the ones experiencing issues and we are the ones assisting them.
The team at KCI are always willing to do what they can to make all aspects easier for both sides – all when usually dealing with an already frustrating problem. I have no doubt from our experiences interacting with them, that you would experience a friendly, efficient and professional job and can have full confidence leaving your needs in their hands.
VIPATECH
Hi Courtney,
Thank you for your prompt attention to this and Chris's report. We were very impressed with Chris's knowledge, professional manner and people skills. Plus the fact that he was able to work unassisted while onsite. He is a credit to KCI. I will read the report and make recommendations accordingly. The invoice will be approved for payment today and KCI, should receive the funds at the end of the month.
Regards,
Angelo Bernasconi
Infrastructure Supervisor
EMR Golden Grove
Hellooooo,
The KCI team are very helpful and prompt in their actions. You can expect them to give you realistic expectations if they experience any challenges but they will always offer good service and technical advice. They do a good job in keeping you updated, when they can get a technician onsite, if they need to change a part in the machinery and provide very detailed and very easy-to-read technician reports. If anything is unclear, they take time to properly explain things.
Staff are generally very pleasing to speak to and are very knowledgeable in the products that they deal with. I would definitely recommend KCI’s services. You won’t regret it.
Kind regards,
Tom Smith
Warranty Co-ordinator
Attention the manager,
Re: Billie H service.
Good afternoon,
Just a brief note to express my thanks to the young man who serviced our dishwasher yesterday. He could not have been more cooperative or helpful and it was much appreciated.
Regards,
Ivan
Hiya KCI,
Bearing some good news for your Friday. We contacted Annalise on the dishwasher that was repaired and she's quite happy with the service.
Customer verbatim: “It' all good. The guy who came was amazing!”
Thanks and cheers!
Kelly Malone
Warranty Co-ordinator
Hi Courtney,
Thank you for your prompt attention to this and Chris' report.
We were very impressed with Chris' knowledge, professional manner and people skills.
Plus the fact that he was able to work unassisted while on site.
He is a credit to KCI.
I will read the report and make recommendations accordingly.
The invoice will be approved for payment today and KCI should receive funds at the end of the month.
Regards Angelo
Infrastructure Supervisor
EMR Golden Groove
Hi KCI team!
We spoke to the customer to check on their washer. Jennifer advised that everything is sorted and that they're quite happy with the service received.
Customer verbatim, "Everything is all fixed, they're really good!"
We thought it would be nice to know their feedback as this kind of thing doesn't always circulate. Hope this helps you guys feel more appreciated both from our end and the customers'!
Thank you!
Kind regards,
Lisa Wright
Warranty Co-ordinator
CATERLINK COMMERCIAL KITCHENS AND BARS
This is why you guys are the best!!
Communication game.. Strong!!!
Amy Eru
BDM - Commercial
Hisconfe - The Hospitality Partner of Choice
"The KCI team are very helpful and prompt in their actions. You can expect them to give you realistic expectations if they experience any challenges but they will always offer good service and technical advice. They do a good job in keeping you updated, when they can get a technician on site, if they need to change a part in the machinery and provide very detailed and very easy-to-read technician reports. If anything is unclear, they give time to properly explain things.
Staff are genuinely very pleasing to speak to and are very knowledgeable in the products that they deal with. I would definitely recommend KCI's services. You won't regret it."
<3 <3 <3
Kind regards,
Sunshine San Josie
Warranty Co-ordinator
CATERLINK COMMERCIAL KITCHENS AND BARS
